Frequently Asked Questions

Have a question? Our customer service team is always ready and willing to answer any queries – and we’ve compiled some of the most frequently asked questions below and added answers for your convenience. If you don’t see the answer to your question, please reach out to our team!

Q: How many times can I take a test?

A:

The number of times you can take a test is unlimited. We continue to support you with training materials online modules, and practice tests until you pass your exam and after.

Q: What types of courses are available?

A:

We provide 100% online courses for CPR/AED, Bloodborne Pathogens, Infant CPR, First Aid, and Babysitting.

Q: Who was involved in creating your courses?

A:

We are proud to have exclusive course materials and final exams for certification which were all created by expert medical professionals, allowing us to offer the very best materials to students who choose the CPR Certification Institute.

Q: What does AHA compliant mean?

A:

Being American Heart Association (AHA) compliant refers to the fact that we follow all standards established by the American Heart Association.

Q: Where are classes held?

A:

Our courses are not held in any classroom; the study materials and testing takes place 100% online. You will never have to travel to a specific location to attend classes or take tests.

Q: Will I have to take a skills tests?

A:

No. There are no skills tests required with our 100% online CPR certification.

Q: How many times can I take the practice test before having to move to the final exam?

A:

You can take our unique practice tests an unlimited number of times for free and wait to take your final exam until you feel comfortable.

Q: What happens if I fail a test?

A:

If you don’t pass your final test, don’t panic. You can retake the test unlimited times until you pass.

Q: Must I pay again to retake exams?

A:

No. The CPR Certification Institute provides unlimited practice tests and retakes of the final exam free of charge. We want you to succeed!

Q: Will my online certification for Infant CPR, Babysititng, CPR/AED, bloodborne pathogens, and first aid be taken seriously?

A:

Yes! All kinds of healthcare professionals have successfully used the CPR Certification Institute to obtain their certification. The fact that it is an online course is not noted on your certification card.

Q: Can I have a discount for your courses?

A:

No, we don’t offer discounted rates to individuals, but we can provide group discount rates for organizations or teams with more than 3 members. Please contact us to learn more.

Q: I need test preparation and certification for a large group – is there a bigger discount?

A:

Yes, we do provide large group discounts, that get bigger as the size of your group gets bigger, Please review our Group Discounts page to learn more, or contact our customer service team to learn more about group discount rates.

Q: What hours of the day can I access course information?

A:

You can access all course materials any time of the day or night from anywhere with any device as long as you have an internet connection. You can even print materials to study at times you don’t have a connected device. The CPR Certification Institute believes that flexibility can be a great asset for learning.

Q: How long after passing my course can I access course materials?

A:

Once you have passed your final test, you will be able to access all training and practice test material for up to 2 years – providing you with support right up until you have to recertify.

Q: How do I receive my certificate?

A:

Once you have passed your exam we will instantly email you a PDF copy of your certificate, which you can immediately print and use as proof that you passed your exam.

Q: What information will be on my certification card?

A:

Your certification card will show the following: your name, the date you passed the exam, your instructor’s name, their medical license number, and the expiration date of the certification.

Q: Are there any hidden costs?

A:

No. The fee you pay up front is the only fee we will ever collect, and you will have unlimited access to materials, unlimited practice exams, and unlimited takes of the final test until you pass plus digital and hardcopy versions of your certification card.

Q: I have an important question I don’t see an answer to here. How can I get an answer?

A:

Please feel free to contact us and a customer service representative will get back to you quickly with the answer to your question – even if you haven’t enrolled yet. We welcome feedback as well.